Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and i-Tech E-Services ("Company," "we," "our," or "us") regarding your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our services.

2. Services

i-Tech E-Services provides contract electronics manufacturing services, including but not limited to:

• PCB assembly and manufacturing
• Custom cabling and wire harness assembly
• Box build and system integration
• Quality testing and validation services
• Test and aftermarket services
• Rapid prototyping and engineering support
• Professional staffing services

3. Eligibility

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you have the legal capacity to enter into these Terms. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration and Security

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if we suspect any unauthorized or fraudulent activity.

5. Quotes, Orders, and Contracts

5.1 Quotes

Quotes provided by i-Tech E-Services are estimates based on the information provided at the time of inquiry. Quotes are valid for 30 days unless otherwise specified and are subject to change based on specifications, materials, quantities, and market conditions.

5.2 Orders and Acceptance

All orders are subject to acceptance by i-Tech E-Services. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud. A binding contract is formed only when we issue a written order confirmation or begin performance of the services.

5.3 Modifications

Any modifications to accepted orders must be requested in writing and are subject to our approval. Changes may result in adjustments to pricing and delivery schedules.

6. Pricing and Payment Terms

6.1 Pricing

All prices are in U.S. dollars unless otherwise specified. Prices do not include applicable taxes, shipping, insurance, or customs duties, which are the responsibility of the customer unless otherwise agreed in writing.

6.2 Payment Terms

Payment terms will be specified in your order confirmation or contract. Standard payment terms are Net 30 days from the invoice date for approved credit accounts. We accept various payment methods including wire transfer, ACH, and credit cards.

6.3 Late Payment

Late payments may be subject to interest charges of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services for accounts with past-due balances.

7. Delivery and Risk of Loss

Delivery dates are estimates and not guaranteed unless expressly agreed in writing. We will make reasonable efforts to meet delivery schedules but are not liable for delays caused by circumstances beyond our control.

Risk of loss passes to the customer upon delivery to the carrier. We recommend that customers maintain adequate insurance coverage for shipped goods.

8. Quality Standards and Inspection

i-Tech E-Services is committed to delivering high-quality products and services in compliance with industry standards and certifications, including AS9100D, a quality management system certified to ISO 13485:2016, and ITAR requirements.

Customers must inspect deliveries upon receipt and report any defects or non-conformities within 10 business days. Failure to provide timely notice may result in waiver of claims.

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that our services will be performed in a workmanlike manner consistent with industry standards. Products will be free from defects in materials and workmanship for a period of 90 days from delivery, or as otherwise specified in your contract.

9.2 Warranty Exclusions

Our warranty does not cover:

• Defects caused by customer-supplied materials or specifications
• Normal wear and tear
• Improper installation, maintenance, or use
• Unauthorized modifications or repairs
• Damage caused by accident, misuse, or force majeure events

9.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ALL SERVICES AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL I-TECH E-SERVICES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OUR SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Intellectual Property Rights

11.1 Company IP

All intellectual property rights in our website, services, processes, and materials are owned by or licensed to i-Tech E-Services. You may not use our trademarks, logos, or proprietary information without our prior written consent.

11.2 Customer IP

You retain all rights to your intellectual property, including designs, specifications, and proprietary information. By providing such materials to us, you grant us a limited license to use them solely for the purpose of performing the contracted services.

12. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of our business relationship. This obligation survives termination of these Terms.

For projects requiring additional confidentiality protections, we are willing to execute separate Non-Disclosure Agreements (NDAs).

13. Compliance and Export Controls

Both parties agree to comply with all applicable laws and regulations, including but not limited to:

• International Traffic in Arms Regulations (ITAR)
• Export Administration Regulations (EAR)
• Anti-corruption and anti-bribery laws
• Environmental and safety regulations
• Data protection and privacy laws

Customers are responsible for obtaining any necessary export licenses or authorizations for their products.

14. Termination

Either party may terminate a service contract upon written notice if the other party:

• Materially breaches these Terms and fails to cure within 30 days of notice
• Becomes insolvent or files for bankruptcy
• Ceases business operations

Upon termination, you remain obligated to pay for all services rendered and materials procured up to the termination date. Certain provisions of these Terms, including warranties, limitations of liability, and indemnification, survive termination.

15. Indemnification

You agree to indemnify, defend, and hold harmless i-Tech E-Services, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from: (a) your use of our services, (b) your breach of these Terms, (c) your violation of any law or regulation, or (d) your infringement of any third-party rights, including intellectual property rights.

16. Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles.

16.2 Arbitration

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall take place in Atlanta, Georgia.

16.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. General Provisions

17.1 Entire Agreement

These Terms, together with any written agreements or order confirmations, constitute the entire agreement between you and i-Tech E-Services regarding the subject matter herein and supersede all prior agreements and understandings.

17.2 Amendments

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

17.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.4 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

17.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.

18. SMS/Text Messaging Terms

18.1 Business Identity

ITech Eservices, LLC provides electronics contract manufacturing services. By opting in, you may receive text messages related to order updates, production status notifications, shipping confirmations, invoice reminders, service notifications, and promotional updates about new manufacturing capabilities, service offerings, special offers, and discounts. Contacts opt in through website forms, contracts, or direct written consent. Recipients may opt out at any time by replying STOP.

18.2 Opt-Out & Support

You can cancel the SMS service at any time. Just text "STOP" to 770-455-8449. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@itecheservices.com or call 770-455-8449.

18.3 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

18.4 Message Frequency

Message and data rates may apply. You will receive recurring messages. Message frequency varies based on your project activity and preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

18.5 Privacy Policy

If you have any questions regarding privacy, please read our privacy policy: Privacy Policy.

19. Contact Information

For questions regarding these Terms of Service, please contact us: