Question 1

What is your specialty in contract manufacturing?

Accepted Answer

We specialize in high-mix, low-to-mid-volume production for complex electronics. Our focus is on delivering meticulous quality and exceptional service, partnering with clients who value reliability over simply chasing the lowest price.

Question 2

What certifications do you hold, particularly for critical industries like Aerospace?

Accepted Answer

We are certified to meet the industry's highest standards. We proudly hold AS9100D certification for Aerospace and ISO 13485:2016 certification for Medical Devices, along with the required IPC Class 2 and Class 3 standards for critical components. We can also provide our Woman-Owned Minority Business certification upon request.

Question 3

How quickly can you deliver my PCB assembly project?

Accepted Answer

We focus on accurate commitment over rushed promises. Since the delivery date starts once the final parts arrive, we don't give a universal delivery window. However, we ensure transparent communication throughout the entire production run so you always know when to expect your completed assembly.

Question 4

Do you require a minimum order quantity (MOQ) for PCBA?

Accepted Answer

We are here to support your success from the very beginning. While we specialize in low-to-mid-volume production, we do not enforce strict, punitive minimum order quantities. We are happy to start with your prototype or small-run order and grow with you as your product scales up.

Question 5

How do you ensure my intellectual property is protected?

Accepted Answer

We start by protecting your ideas immediately. You submit your files, and we sign your Non-Disclosure Agreement (NDA) immediately to safeguard your intellectual property. Our entire process is built on trust and transparency from the very first step.

Question 6

What is your process for managing unexpected component shortages or delays?

Accepted Answer

Communication is everything in our business. If any part on your Bill of Materials (BOM) is delayed, we notify you immediately. We then work with you to find approved alternatives or adjust the schedule. Our promise is no surprises—you will always be promptly informed of your project's status and any timeline changes.

Question 7

What makes your quality control better than other manufacturers?

Accepted Answer

Our quality control is meticulous, built on a quality management system certified to AS9100D and ISO 13485:2016. Every product undergoes multiple layers of inspection — from automated SPI and AOI systems to advanced Flying Probe Testing — ensuring each unit meets your exact specifications. This rigorous process reflects our unwavering commitment to Excellent Quality, Services, and On-Time Delivery.

Question 8

Do you manage component procurement, or should we supply them?

Accepted Answer

We handle the entire procurement process for you—that's part of our turnkey service. We use our expertise and supply chain partnerships to ensure you get authentic, reliable parts, keeping your timeline efficient and guaranteeing quality before assembly begins.

Question 9

Can you handle box-build or final product assembly?

Accepted Answer

Yes. Our Custom Box Build service is a combination of everything we do. We take your completed circuit boards and cables, assemble them into a custom enclosure, and deliver a final product that is packaged and ready for deployment.

Question 10

Since you focus on service, what does your customer communication look like during production?

Accepted Answer

You will receive weekly updates on your project's status. We believe in being responsive; if you call, we answer, and if you email, we respond. Our goal is to provide accessible, dedicated service throughout the entire manufacturing process.

Question 11

What technology do you use for surface mount assembly (SMT)?

Accepted Answer

We operate multiple SMT production lines capable of handling mixed technology boards. We are set up to produce highly complex assemblies efficiently while maintaining the quality controls required for low and mid-volume batches.

Question 12

Do you perform functional testing on the assembled product?

Accepted Answer

We perform rigorous electrical inspection and validation on every unit. We do not perform complex functional or live testing unless you provide us with the specific testing equipment, fixture, and instructions needed for your final product.

Question 13

What support do you offer after the product is delivered?

Accepted Answer

We offer comprehensive Aftermarket Repair Services, including full electronic repair and deployment services. We utilize the 5S system to ensure efficiency and quality even during repair, maintaining our commitment to being a true long-term partner.

Question 14

Do you offer custom cabling or wire harnessing services?

Accepted Answer

Yes, we offer 100% in-house Custom Cabling Solutions. We manufacture complex wire harnesses and control panels entirely within our facility, ensuring that the quality and consistency of your cables meet the same high standards as your PCBAs.

Question 15

Where is your manufacturing facility located?

Accepted Answer

We operate out of our dedicated 45,000 sq ft facility located in the United States at 4020 Steve Reynolds Blvd, Norcross, GA 30093. We welcome clients who want to visit and see our domestic manufacturing capabilities firsthand.

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