Privacy Policy

1. Introduction

i-Tech E-Services ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us or request information about our services
• Register for an account or client portal access
• Subscribe to our newsletter or communications
• Submit employment applications
• Contact us for customer support
• Participate in surveys, contests, or promotions

This information may include: name, email address, phone number, company name, job title, mailing address, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Date and time stamps
• Clickstream data

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing, operating, and maintaining our services
• Processing and fulfilling your requests and orders
• Communicating with you about our services, updates, and promotional offers
• Responding to your inquiries and providing customer support
• Improving our website, services, and customer experience
• Conducting business analytics and market research
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms of service
• Processing employment applications and managing recruitment

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, email service providers, payment processors, analytics providers). These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 Legal Compliance

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent fraud or illegal activity
• Protect the safety of our employees, customers, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 SMS/Text Messaging Data

When you opt in to receive SMS or text messages from us, we collect your phone number and consent preferences. We use this information solely to send you the message types you have consented to receive, including order updates, production status notifications, shipping confirmations, invoice reminders, service notifications, and promotional updates about new manufacturing capabilities, service offerings, special offers, and discounts.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure and firewalls
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another service provider
• Objection: Object to our processing of your personal information
• Opt-out: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and advertisements
• Analyze website traffic and user behavior

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our services, you consent to the transfer of your information to the United States and other countries where we operate. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below. We will verify your identity before processing your request.

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for processing
• Contract: Processing is necessary to perform our contractual obligations
• Legal obligation: Processing is required to comply with legal requirements
• Legitimate interests: Processing is necessary for our legitimate business interests

You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe we have violated your data protection rights.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy. For material changes, we will provide prominent notice or obtain your consent as required by law.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: